3PL

Third-party logistics (3PL) has become a strategic cornerstone in modern supply chain management, enabling companies to outsource logistics functions Recent research highlights the increasing complexity and value of 3PL services, especially in response to global disruptions like the COVID-19 pandemic. Studies show that 3PL providers enhance supply chain resilience by offering flexible, technology-enabled solutions. Furthermore, the quality of 3PL services has been directly linked to improved customer satisfaction, loyalty, and competitive advantage. In e-commerce, strategic partnerships between platforms and 3PLs have led to optimized last-mile delivery and value co-creation. Overall, the evolving role of 3PL providers—from operational executors to strategic partners—reflects a shift toward more intelligent, resilient, and sustainable supply chains.